ARE YOUR SERVICE PROMISES FULFILLED – FIND OUT, WITH US!
Do our staff’s language skills match the standards required in providing quality client services? Do we know how to provide services for different social groups? Are our facilities easily accessed for all? Do our personnel have the know-how to provide client-oriented services?
Service providers of every type make different kinds of promises in their marketing and production communications. The promises might be about service availability, quality, price, accessibility, continuity or about various other things.
Values are meaningless unless they cut through the whole production process from the very beginning to the actual client service situation. Clients are deceived if promises are not kept.
To survey the service environment is a cost-effective way to find out are service promises really kept and which areas of service production need developing.
Service development starts from understanding the initial situation – Where are we at the moment? It would be best that the survey of the initial situation would be done by an external evaluator to the organisation. Consulting services offer first-rate analyses of how service promises are made in the real service situation, and whether they are fulfilled or not. The subjects that determine what is assessed will be decided together with the client.
My Business Solutions Service promise surveys methods are based on the tripartite system where the analysis is carried out between the consult, a staff member from the organisation’s service production and an actual client to the organisation. Our analysis model concentrates on existing resources – the development ideas arise from the organisation’s hidden potential that is yet to be used.
How the surveys can be conducted:
- by contacting clients by phone and analysing the calls
- by contacting clients by email and analysing the mails
- by contacting clients by post and analysing the replies
- by analysing the actual client service situation
- by analysis customer feedback about services
We are more than happy to tell you more about MyBusiness Solutions consult services and the possibilities we offer. You can contact us by using the contact form or through the contact information that are specified in the form.