GLBT KNOW-HOW AS A PART OF COMMUNICATIONS
Our training and consulting services offer all organisations the possibility to take gender and sexual minorities into account in their service and product production.
We offer the chance to make the know-how part of your organisation’s internal and external communications. The certificate verifies that your organisation fulfils the quality criteria of a service that respects diversity.
The assessment of service and production standards is provided by MyBusiness Solutions. The certification process also includes the required training events, client promise surveys and service facility analyses.
Queer/gay-friendly service indicates know-how
A service organisation that respects diversity offers first-rate service to all clients; client’s age, gender, sexual orientation or any other characteristic must not affect the service situation.
Client-orientation is a key factor which means that every service user gets the best possible service experience. In the service situation diversity is seen as a resource and this way every client feels being treated as an individual.
The willingness to offer the best possible client service experience leads the service provider to find more about different client groups as well as to take the opportunity to develop and promote the possibility to always offer first-rate service.
The service resources are developed continuously. This is a continual process that concerns the whole service organisation. Gaining know-how is a multifaceted activity that makes individual learning possible for each participant. The service provider ensures that the entire organisation involved in the service production follows service methods that respect diversity.
The Queer/gay friendly service criteria of MyBusiness Solutions:
- Each client is perceived and treated as an individual.
- Clients or personnel will not encounter any kind of discrimination in the service situation.
- Client and personnel safety is seen to, and no kind of threatening or otherwise inappropriate behaviour is tolerated from the personnel or from the clientele.
- All manner of inappropriate behaviour is dealt with immediately, with the necessary severity.
- Clients receive comprehensive service and every member of the customer service personnel should be able to give information on local resorts and services, on the social status of various human/ social croups or at least know where correct and reliable information can be found when required.
- Adequate training opportunities are provided in order to better the personnel’s over-all know-how as well as their capability to serve diverse clients. Also, other additional client-oriented services are provided, such as networks and various kinds of products that ensure the quality of the service.
We are more than happy to tell you more about MyBusiness services and the possibilities we offer. You can contact us by using either the contact form or the contact information specified in the form.